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ComEd has seen an increase in reports of individuals calling ComEd customers and falsely claiming their electric service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. They also use a tactic called “Caller ID spoofing” to manipulate the displayed phone number so that it appears as a ComEd number.
ComEd representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call ComEd’s Customer Service line at 800-334-7661 (800-EDISON1).
Report Phone Scams:
If you believe you have been the target of a phone scam, ComEd urges you to contact the Illinois Attorney General’s office at 800-386-5438 (TTY 800-964-3013), or visit illinoisattorneygeneral.gov and click on the “Protecting Consumers” link.
To learn more, visit ComEd.com/ScamAlert