The division consists of a Records Manager, 5 part-time Records Clerks, and 4 part-time Community Service Officers. They handle all walk-in complaints and requests from the public. All of the above is done on a 24 hour, 7 day a week basis.
Records personnel handle court entries and all computer data.
If unsure if a call qualifies for quick 911 action, always call (708) 331-3131 which has a 4 line overflow and a dispatcher will be happy to assist you.